A Compita Process Critique provides you with:

• rapid analysis of your performance in focused key business areas
• value for money, independent assessment of general capability
• the identification of your primary strengths and improvement opportunities

The Process Critique is based on industry standard process models, such as CMMI^®, CMM^®, ISO15504, Automotive SPICE or ITIL and is targeted specifically at disclosing the perceptions and practices of staff, managers, users and clients.

Objectives:

• To provide managers with the information to pursue client focused improvement.
• To provide the information rapidly and non-invasively.
• To provide justifiable and defensible results in the most cost effective manner.

Benefits:

As part of a controlled programme of change the critique will help you:

• Close the gaps in your key processes.
• Select improvements to better satisfy your staff, managers and clients.
• Demonstrate clearly that you are serious about listening to the voice of your clients and staff.

Approach:

The critique is conducted by interviewing a representative sample of your staff, clients and managers. The critique recognises that each group's viewpoint is distinct and captures their comments differently to ensure focus and relevance.

Each interview is limited to one hour so that the time spent away from work is minimised and the responses are systematically captured and reviewed with the interviewee. This helps to ensure that those interviewed agree with the captured data and encourages "buy in" to the final analysis.

The resulting report provides a clear indication of performance as the critique is underpinned by the industry standard model of choice. The mechanism used also captures expectations and suggestions for improvement from those interviewed.

Who Should Utilise the Service?

Obvious candidates for a Compita process Critique include:

• Those needing preliminary information prior to a full process assessment.
• Management who wish to encourage change within a particular group.
• Those who wish to confirm the health of a specific area of performance.

What is the cost?

Although circumstances vary, a Compita Process Critique is typically completed within one man week, offering a most cost effective approach to attaining valuable insight into the performance of your organisation.

Compita Consultants

Compita consultants are IT professionals who maintain a leading-edge role in the industry. With a cross section of industry experience, our consultants draw on each other as required, resulting in the service available encompassing a breadth of experience and skills which far surpass those of any individual consultant.