601 Achieving Business Excellence (Seminar)

The Process Dimension 'State-of-the Art' seminar. ISO15504, Business Excellence, CMM^®, Benchmarking, BPR - all put into context for the uninitiated or the confused.

602 Establishing Your Business Processes

Establish a business model that is aligned to your business goals and allows comparison with best in class.

603 Establishing a Process Improvement Programme

Improve your processes and increase productivity. How to establish a successful improvement programme.

604 Establishing a Measurement Programme

Understand how to define metrics for your organisation - aligned to your business needs. Create mechanisms to collect and analyse your data. Learn how to focus on critical success measures to drive improvement.

613 Managing Suppliers

Obtain maximum benefit from your use of suppliers.