Skills - Project Management

101 Project Planning & Control

Understand the role of the Project Manager, the basics of network planning and analysis, improving your estimating techniques and controlling projects at a detailed level.

102 Project Management Improvement

Align your project management processes to business requirements; understand current Project Management methods; understand how to assess your current system and identify areas for improvement.

103 Practical Estimating Techniques for IT

Understand the strengths and weaknesses of different approaches to IT estimation; understand the relationship between estimation, project scheduling and business goals; learn how to plan the implementation of estimation techniques in your organisation.

104 Risk Management

Identify major sources of risk within your organisation; quantify risks and monitor and control impact and probability;gain practice in applying the techniques discussed during the workshop.

105 Project Management in IT

Providing a clear view of the components required to effectively manage IT projects; develop checklists and guidelines for procedure development; appraise some of the methods, procedures and practices available and begin to select those procedures and practices which will form part of your own project management method.

Skills - Management/Personal Development

201 Introduction to Team Leading

Team leading requires skills which the skilled technical person may not have developed. This workshop is the first step in developing those skills and includes topics such as: handling team meetings with confidence, delegation and problem solving methods.

202 Soft Skills for Software Project Leaders

For IT team or project leaders, this workshop is designed to get the best out people in the most effective way. Covers topics such as: organising and leading successful meetings; motivation and effective communication.

Skills - Business Users

301 Definition of Requirements

Which systems or upgrades add best value to your business; justify costs and benefits on a level playing field and understand how to specify and estimate software in early stage development.

302 Analysis for the Business User

Understand: how to work in teams to produce quality requirements specifications; the approaches and techniques analysts use in documenting specifications; how to review and measure the quality of specifications.

303 User Acceptance Testing

Skills to enable you to: establish an effective interface between IT and user departments; define the acceptance testing process within the full IT lifecycle; ensure effective acceptance of products aligned to business needs.

304 IT Project Management for Business Users

Providing the business user with: clear understanding of the life cycle of an IT development project; an introduction to the tools and techniques used to keep projects on track; better information with which to address project responsibilities. In short, those vital skills to improve the partnership between user and developer and facilitate successful projects.

305 Implementation and Support

Understand: where you have a role to play during system development and what that role is; how to plan for system implementation; the support mechanisms you should expect from IT and how to use them effectively and your role in Service Level Management.

Skills - Lifecycle Processes

401 Technical Requirements Management

Providing the developer with: an introduction to tools and techniques needed to develop technical requirements; an understanding of the role of the life cycle, risk management and where the customer fits in; better understanding of the cost of technical requirements definition.

402 Reviews and Testing

Understand how to: implement reviewing techniques; define the contents of quality plans and test documentation; perform test phases and measure their effectiveness; deploy techniques for unit testing; incorporate code checks and defensive coding.

403 Peer Review

This one day workshop enables you to understand the role of Peer Reviews, apply appropriate review techniques at different stages of the development lifecycle, implement and manage an effective Peer Review programme and understand how you can measure the effectiveness of your review activities.

Skills - Support Processes

501 Configuration Management

Unexpected results? Problem proliferation? Uncoordinated changes? Constant fire fighting? low morale and/or user dissatisfaction? - all common symptoms of the lack of configuration management resulting in rework, interruption and lost opportunities. This workshop will impart the skills to establish/review a configuration management system and use it to gain productivity.

502 IT Service Level Management

Understand how to: establish and manage service level agreements; deal with customer problems and requests; measure and analyse problems and changes.

503 Internal Auditing in an IT Environment

Understand: the purpose and benefits of audits; how to define your internal audit process; how to plan and perform internal audits. This workshop also covers the interface from audits to corrective action and management reviews plus a description of the TickIT/ISO9001 audit process.

504 Organisation Metrics

Implement an effective measurement plan in your organisation and exploit the results for improvement.

505 Project Management Metrics

Understand how to analyse your project and project goals to derive appropriate and meaningful metrics to enable accurate project tracking continuous improvement of project performance.

506 Software Quality Assurance

This workshop will help you to understand the role of Software Quality Assurance (SQA); select appropriate quality standards and procedures for your business; apply tailoring to the organisation's QMS for different types of projects and develop a software quality plan for large and small projects.

507 Beyond TickIT & ISO9000

This course concentrates on the relationship between TickIT and ISO9000 and some of the complimentary models which can extend and enhance your quality system. The course is designed to ease the transition from your existing quality system to these models whilst ensuring you obtain maximum benefit from the adoption of a process based model.