Blog: Business service management
Half of IT groups fail to deliver business value
A recent worldwide study shows more than half of IT executives believe their IT systems, processes and services still do not deliver the value expected by the business.
The survey by Axios Systems found that despite huge investments in IT, organisations lack the rigorous systems, processes and best practice approaches for IT management that would help address these challenges.
The results have been used to raise awareness of Service Value Management, and they demonstrate a need for much closer alignment between the needs of the business and the services provided by the supporting IT group.
Business Service Management is directed at the interface between the business and IT, ensuring that business change is captured in terms of the service(s) affected, rather than in terms of the underlying IT applications. The 'smarts' of the business-centric IT group are then applied to ensuring that the scope for changing the underlying systems meets the new service need. Always the focus is on delivering an excellent, world-class customer experience.
Call us to discuss how Compita can support Business Service Management in your organisation.
Read more about the survey here:
http://bit.ly/b928hJ
