Blog: IT strategy

The System Development vs Service Delivery Headstand

Date: 09-11-2010 10:53 | Author: Derek Glen | Category: IT strategy | Tags: development, support, service, delivery

Isn't it time that IT development and support responsibilities were turned on their head?

Headstand

Wouldn't it be much smarter to go to the Support team and say "I need you to run a service for the next ten years…oh and by the way can you go and commission a system to support it during the first year?", rather than go to the Development team and say "I'd like you to build me a shiny system, and then throw it over the wall to a team who are underfunded, undervalued, and ill-equipped to support it"?

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