Understanding what good looks like – what’s our target?

Date: 22-02-2011 15:51 | Author: Cyril Dyer | Category: Process improvement | Tags: change, process, improvement, effective, efficient

When we start out on any journey there’s always a good question to ask, what does good look like?  It doesn’t matter if it’s a holiday, a day out with the kids, and a visit from parents, all in all there’s no reason to ask yourself what does good look like?  But remember what good looks like to you might not be what good looks like to others,  beware good in many cases is a collective good, not just for you.

Here’s another thought - how do you set expectations?  It’s another part of the same question, what does good look like.  What good looks like is defined by what people expect!

In our ever changing world one of the most difficult things to do is to get to good by setting expectations for the people who will go on the journey with you.  Let’s face it setting the expectation of a group is one thing, setting individual expectations is quite different – in today’s fast changing world it’s the latter that’s most forgotten – but it’s the individuals who you’ll be relying on to get you there!

Now, I’m not saying it’s different in every case, not at all, the expectation for an individual maybe in fact the same as what good looks like for the group.  However, in many cases there are individual expectations that need to be set to allow the group to achieve its target.

In summary, good is in the eyes of the beholder, for an individual that maybe one thing as a leader of a group that maybe quite different!